What size should I order?
Please refer to our size guide in our product pages to determine your most suitable size; we offer dual sizes from UK 6-14.
Extra Small = UK 6-8
Small = UK 8-10
Medium = UK 10-12
Large = UK 12-14
XLarge = UK 14-16
However, we offer bespoke service as well. If you wish to order the dress in a particular size or get it made perfectly fitted for you, please contact us via email — firstname.lastname@example.org.
I’ve placed my order. Can I make changes to it?
Please email customer service email@example.com so that they can make this amendment.
The item/size I would like to order is out of stock. What should I do?
Please email firstname.lastname@example.org, and we will do our best to inform you when the item/size will be restocked, or we can get it made for you!
When can I expect my order?
Our small team is working as fast as we can while taking safety precautions with incoming parcels to keep our team safe. We endeavour to process and dispatch your order within 1-2 working days with a secured courier.
If your order doesn’t arrive on time or appears to have been lost during delivery, please email email@example.com with your order details and query.
We will do our best to resolve any issues to rectify the situation.
How do I know if my order has been placed successfully?
You will receive an automated email confirming your order once it has been placed on our website. Your order will be processed and dispatched within 1-2 working days. You will receive another email confirming that your order has been dispatched and due to be delivered.
Do you ship internationally?
We offer DHL Express international delivery service to all countries. Parcel will be delivered in 2-3 working days.
UK Standard Delivery (2-5 Business Days)- Free
UK Next Day (Order by 1 pm Monday-Thursday) - £10.00
Europe - Delivery in 1-3 Business Days - £30
USA DHL Express - 1-3 Business Days - £35
UAE + Qatar DHL Express - 1-3 Business Days - £45
Australia DHL Express - 1-3 Business Days - £45
International DHL Express - 1-3 Business Days - £45
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and are charged and regulated by your government. Please check with your country's customs office to determine what these additional costs are before purchase.
Shipping, Returns & Exchanges
What is your returns policy?
You can return any items within 14 days of receiving your order. We can accept items for exchange and return providing it is returned unworn with all tags and labels intact.
Please email firstname.lastname@example.org, and we will provide instructions on how to return your purchase.
Care & Size
How do I wash my Sarvin designed dress?
Please refer to individual care labels or product page for the best care instruction.
However, we kindly suggest you take your Sarvin handmade pieces to dry clean as all our designs are made from delicate fabrics.
Do you offer a bespoke service?
Yes, we do. Please refer to our blog post for more information - Sarvin Bespoke Service.
Ask any question from our Personal Stylist for FREE!
We understand how important it is to find that perfect outfit for your big day, and here at Sarvin, we believe in not only offering you premium quality designs but also the best level of service to go with it!
Be it a prom, evening ball, wedding or dinner date, our very own personal stylist is on hand to offer you the best style and sizing advice to ensure you shop with confidence. Whether you’re unsure about the fit, design or simply want some advice about which kind of shoes or clutch to accessorise your Sarvin design with, we welcome any and all questions to ensure your experience is one you will never forget.
To learn more about this exclusive and complementary service, simply fill in the form below or message us directly through our social media pages to speak to a personal stylist.
I’m interested in a press or PR contact. How do I get in touch?
Please feel free to get in touch directly with our PR team at email@example.com.
How can I stock Sarvin pieces in my store?
If you would wish to join the Sarvin family and stock our ethically made pieces, please get in touch with us for more information. Contact us using the form below.
Currently available at...
United Kingdom & Europe
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USA and Rest of the World
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Himelhoch - Michigan
Wolf and Badger - New York
faire - International
Ankor Store - International